Do What You Say, and Say What You Mean.

Whatever happened to customer service anyway? Lately I find myself shaking my head more and more after hanging up the phone from a business call, asking “You really take home a paycheck?” Seems like real customer service is a thing of the past.

Re-introducing, or maybe introducing, employees to this important part of business is way overdue. A wise man once said, “What you do speaks so loud I cannot hear what you say.” But I just like to say, “Do what you say, and say what you mean.”

Every interaction is an opportunity for good customer service – an opportunity to send them away happy so they can come back happy… and bring their friends along with them next time too! It’s supposed to be about reputation and loyalty. Trust and honor. But instead, it’s turned into a cliché business phrase that’s over used and under practiced.

Some people barely notice when they make commitments. For them, a commitment is a casual expression for the moment. But idle promises merely postpone pain. It makes no sense to me! If you say you’ll take care of it… do it! Follow through!

“Do what you say, and say what you mean.” It’s a great motto for business and everyday life in general.

- Kim (see my page here)